Frequently Asked Questions for Residents
- I have not received my Welcome Email
- How do I keep my app up-to-date on iPhone?
- How do I keep my app up-to-date on my Android phone?
- I have a pet. How do I add it to my EIQ-Connect app?
- I have an old phone, I can't download EIQ-Connect
- I have received the visitor notification after my visitor arrived
- I have the Welcome Email but the app does not recognize my email or password
- I heard the notification sound, but I missed it when my guest was approved to enter the community.
- I know my PIN number but I can't activate my account with it
- I used to call a phone number to add a guest. How do I do that now?
- I used to receive text messages when a guest arrived, but I no longer see them.
- My notifications are turned on but I did not receive a notification when my visitor came
- My spouse received the Welcome Email, but I did not.
- Not Receiving Push Notifications?
- Security is not calling the correct phone number.
- Why I can't change my phone numbers?